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A Soft Systems Approach to Knowledge Worker Productivity—Analysis of the Problem Situation

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dc.contributor Háskóli Íslands
dc.contributor University of Iceland
dc.contributor.author Óskarsdóttir, Helga Guðrún
dc.contributor.author Oddsson, Gudmundur V.
dc.date.accessioned 2018-02-02T15:12:21Z
dc.date.available 2018-02-02T15:12:21Z
dc.date.issued 2017-08-01
dc.identifier.citation Óskarsdóttir, H., & Oddsson, G. (2017). A Soft Systems Approach to Knowledge Worker Productivity—Analysis of the Problem Situation. Economies, 5(3), 28. doi:10.3390/economies5030028
dc.identifier.issn 2227-7099
dc.identifier.uri https://hdl.handle.net/20.500.11815/558
dc.description.abstract Low knowledge worker productivity is an important problem that needs to be addressed. Current research addressing this problem is fragmented and deals with different isolated elements of the problem. There is a need for a holistic approach to knowledge worker productivity. This paper takes the first steps of a holistic approach to knowledge worker productivity by using soft systems methodology to describe the problem situation. The main challenge of this research was the abstraction of the results from two literature reviews into simple rich pictures and specific root definitions to identify the fundamentals of knowledge worker productivity. The problem situation was explored from the perspective of two problem owners, the organization and the individual knowledge worker. The rich picture from the perspective of the organization highlighted that the organization must communicate what they perceive as value and create a work environment that promotes collaboration, encourages knowledge sharing, motivates and fulfills the needs of their knowledge workers. The rich picture from the perspective of the individual knowledge worker highlighted the fact that knowledge workers need to manage their personal resources, be effective and efficient to maximize their own productivity. This paper attempts to integrate these two perspectives into a holistic view.
dc.format.extent 28
dc.language.iso en
dc.publisher MDPI AG
dc.relation.ispartofseries Economies;5(3)
dc.rights info:eu-repo/semantics/openAccess
dc.subject Soft systems methodology
dc.subject Personal resources
dc.subject Energy management
dc.subject Work environment
dc.subject Knowledge worker productivity
dc.subject Knowledge management
dc.subject Retaining knowledge workers
dc.subject Atvinnurekstur
dc.subject Stjórnun
dc.subject Þekkingarstjórnun
dc.subject Vinnuvistfræði
dc.subject Framleiðni
dc.subject Mannafli
dc.subject Skipulagsfræði
dc.title A Soft Systems Approach to Knowledge Worker Productivity—Analysis of the Problem Situation
dc.type info:eu-repo/semantics/article
dcterms.license This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
dc.description.version Peer Reviewed
dc.identifier.journal Economies
dc.identifier.doi 10.3390/economies5030028
dc.relation.url http://www.mdpi.com/2227-7099/5/3/28/pdf
dc.contributor.department Iðnaðarverkfræði-, vélaverkfræði- og tölvunarfræðideild (HÍ)
dc.contributor.department Faculty of Industrial Eng., Mechanical Eng. and Computer Science (UI)
dc.contributor.school Verkfræði- og náttúruvísindasvið (HÍ)
dc.contributor.school School of Engineering and Natural Sciences (UI)

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