The Virtual Clinic: Two-sided Affordances in Consultation Practice

dc.contributorHáskólinn í Reykjavíken_US
dc.contributorReykjavik Universityen_US
dc.contributor.authorIslind, Anna Sigridur
dc.contributor.authorSnis, Ulrika Lundh
dc.contributor.authorLindroth, Tomas
dc.contributor.authorLundin, Johan
dc.contributor.authorCerna, Katerina
dc.contributor.authorSteineck, Gunnar
dc.contributor.schoolTölvunarfræðideild (HR)en_US
dc.contributor.schoolSchool of Computer Science (RU)en_US
dc.date.accessioned2020-05-25T15:13:23Z
dc.date.available2020-05-25T15:13:23Z
dc.date.issued2019-05-27
dc.descriptionPublisher's version (útgefin grein)en_US
dc.description.abstractTelecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the "gold standard" of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different "sides" in the complex practice-a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.en_US
dc.description.version"Peer Reviewed"en_US
dc.format.extent435-468en_US
dc.identifier.citationIslind, A. S., Snis, U. L., Lindroth, T., Lundin, J., Cerna, K., & Steineck, G. (2019). The Virtual Clinic: Two-sided Affordances in Consultation Practice. Computer Supported Cooperative Work-the Journal of Collaborative Computing and Work Practices, 28(3–4), 435–468. https://doi.org/10.1007/s10606-019-09350-3en_US
dc.identifier.doi10.1007/s10606-019-09350-3
dc.identifier.issn0925-9724
dc.identifier.issn1573-7551 (eISSN)
dc.identifier.urihttps://hdl.handle.net/20.500.11815/1829
dc.language.isoenen_US
dc.publisherSpringer Science and Business Media LLCen_US
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW);28(3-4)
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectGeneral Computer Scienceen_US
dc.subjectTelecareen_US
dc.subjectTelehealthen_US
dc.subjectVirtual clinicen_US
dc.subjectAffordancesen_US
dc.subjectPracticeen_US
dc.subjectQualitiesen_US
dc.subjectTwo-sided affordancesen_US
dc.subjectMulti-sided affordancesen_US
dc.subjectConsultationsen_US
dc.subjectInformation techonologyen_US
dc.subjectPatient participationen_US
dc.subjectProfessionalsen_US
dc.subjectTölvunarfræðien_US
dc.subjectHeilsugæslustöðvaren_US
dc.subjectHeilbrigðisþjónustaen_US
dc.subjectRáðgjöfen_US
dc.subjectSamskiptatæknien_US
dc.subjectFjarskiptien_US
dc.subjectSjúklingaren_US
dc.subjectHjúkrunarfræðingaren_US
dc.subjectUpplýsingatæknien_US
dc.titleThe Virtual Clinic: Two-sided Affordances in Consultation Practiceen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dcterms.licenseThis article is distributed under the terms of the Creative CommonsAttribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/),which permits unrestricted use, distribution, and reproduction in any medium,provided you give appropriate credit to the original author(s) and the source, providea link to the Creative Commons license, and indicate if changes were made.en_US

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