Approaches and Challenges of Inclusive UX Practices in the Software Industry

Abstract

This study examines how UX professionals in the Icelandic software industry include users in their work practices. Through interviews with five professionals, the study explores the approaches used, challenges faced, and strategies employed to overcome these challenges. The results reveal that time constraints, limited user involvement, lack of participant diversity, and inadequate knowledge about UX pose significant challenges. To address these issues, interviewees suggested involving users early in development, exploring different approaches, and obtaining more support from managers. This research provides valuable insights for practitioners and decision-makers, facilitating the integration of users in software development and fostering more user-centred outcomes.