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Browsing IRIS by Department "Department of Business Administration"

Browsing IRIS by Department "Department of Business Administration"

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  • Sigurdsson, Valdimar; Larsen, Nils Magne; Guðmundsdóttir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R. G.Vishnu; Fagerstrøm, Asle (2021-10-01)
    Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social ...