There is currently limited knowledge concerning the economic value of commercial whale watching from the perspective of the consumer's trip experience. This study outlines the results of an in-person contingent valuation survey, which asked whale ...

Increasing the share of renewable energy in the energy mix is of crucial importance for climate change mitigation. However, as renewable energy development often changes the visual appearance of landscapes and might affect other industries relying on ...

Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social ...