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Fletta eftir deild "Department of Business Administration"

Fletta eftir deild "Department of Business Administration"

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    Narcissism and social media : The role of communal narcissism 
    Kristinsdóttir, Kolbrún Harpa; Gylfason, Haukur Freyr; Sigurvinsdóttir, Rannveig S. (2021-09-26)
    Agentic narcissism and vulnerable narcissism have been widely studied in relation to social media use. However, with research on communal narcissism in its early stages, the current study examines communal narcissism in relation to social media use. ...
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    Social media : Where customers air their troubles—How to respond to them? 
    Sigurdsson, Valdimar; Larsen, Nils Magne; Guðmundsdóttir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R. G.Vishnu; Fagerstrøm, Asle (2021-10-01)
    Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social ...