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Fletta eftir höfundi "Larsen, Nils Magne"

Fletta eftir höfundi "Larsen, Nils Magne"

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    The heterogeneity of shoppers’ supermarket behaviors based on the use of carrying equipment 
    Larsen, Nils Magne; Sigurdsson, Valdimar; Breivik, Jørgen; Orquin, Jacob Lund (Elsevier BV, 2020-01)
    Research on in-store behavior has largely focused on shoppers with carts. In a study involving 15 stores and a total of 3540 shoppers, we document that only 20 percent of shoppers actually use shopping carts, while 28 percent use baskets and 51 percent ...
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    The marketing firm: Retailer and consumer contingencies 
    Larsen, Nils Magne; Sigurdsson, Valdimar; Breivik, Jørgen; Fagerstrøm, Asle; Foxall, Gordon (Wiley, 2019-07-24)
    Efficiency has emerged as an important consumer value and thus has increased the importance of the in-store search as one facet of consumer transaction costs. This paper contributes to the development of a marketing theory of the firm by analyzing the ...
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    Social media : Where customers air their troubles—How to respond to them? 
    Sigurdsson, Valdimar; Larsen, Nils Magne; Guðmundsdóttir, Hulda Karen; Alemu, Mohammed Hussen; Menon, R. G.Vishnu; Fagerstrøm, Asle (2021-10-01)
    Dissatisfied customers often use social media to voice their complaints effectively, and firms strive to find solutions about how to respond to publicly visible service failure posts. We add to the emerging literature on complaint handling via social ...